Frequently Asked Questions
Everything you need to know about our exotic harvests.
How do you ensure the freshness of the fruit during shipping?
We harvest our fruit at the peak of ripeness and use temperature-controlled, ventilated packaging to ensure your exotic treats arrive in pristine condition.
Do you ship internationally?
Due to strict agricultural regulations, we currently only ship within the continental United States and select regions in Canada to ensure all biosecurity protocols are met.
What happens if my fruit arrives damaged?
We offer a Freshness Guarantee. If your order is damaged or spoiled upon arrival, please take a photo and contact us within 24 hours for a full refund or replacement.
Are your fruits organic?
While not all our partner orchards are certified organic, we prioritize sustainable farming practices and work exclusively with growers who minimize the use of synthetic pesticides.
How can I track my order?
Once your order is harvested and packed, you will receive an email with a tracking number. We recommend monitoring this closely to ensure someone is home to receive the delivery.
Can I include a gift message with my order?
Yes, you can add a personalized gift message at the checkout page, and we will include a beautifully printed card inside the fruit box.